According to the economic voice of “world company” reported, now in the consumer area, pre-paid and more and more common, but more and more problems. Shortly after the Xi’an consumer Miss Shi, do a thousand dollars in a foot bath stores, consumer card, go to the store empty. Find the shop owner could not find, to find the headquarters of the franchise, Chongqing, the home of your rich overseas corporate headquarters also said bugger franchise; business sector suggested that consumers find the 315 complaints. Taking into account the business’s image, Miss Shi still hoping against hope, hope that businesses can take responsibility.

Miss Shi: I do a shop in Chongqing, the home of your rich bridge foot store this year in January, a stored value card to pay a thousand dollars, the Guowanchunjie over consumption when the store closed, closed to find the owner could not find. Eventually she was the landlord, the landlord to give us a call, then we contact this phone, this phone is the phone of the manager surnamed Zheng said he was the boss of this shop. He said I then contacted you back your money back, then I’ll wait, but not to respond to, but not deal with the results, and finally any connection with his contact, he one this thing is not to say, hung up, then I and Zhengjing contact the Zhengjing no longer answer the phone.

Miss Shi said, more than her, only she had seen at least seven or eight like her cardholders of consumers:

Miss Shi: I was in touch with him in that time have been someone, but also to see him are his members, but also very anxious, anyway, are holding a membership card that a member.

due to contact with the owner of the store on a result, Miss Shi told the headquarters of the rich overseas footbath – Chongqing, the home of your rich overseas footbath contact to request a refund. How the results?

Miss Shi: to find the boss for such a long time, passed a long time, the middle of my company and that your rich bridge in Chongqing, I tell them to contact, said contact after the auspices of joining, as we used vain he. I log on his website, his original there is a fixed customer service phone later to find there is no customer service phone, only to join the phone, no way I fought to join telephone after the hit, he said, I can help you ask, the results did not ask the results, has seen people answer, people find it too chilling.

find the shop owner could not find, find Fuqiao foot bath headquarters, the headquarters added that the bugger franchise; headquarters helped contact, but yet no news. Miss Yu Shishi will go to the local business sector, industry and commerce, said the store does not exist, they do not, so that consumers alarm. However, due to the amount in the history of women fujiki enough ‘standard, there is no alarm, so the business sector suggested that consumers find 315 complaints. But waited almost six months, and no results, helpless Miss Shi had to sound a call to the economy, and seek help.

consumers in their own interests, will still take into account the reputation of the business, then as a business is how to consider? Yesterday afternoon, our reporter contacted the person in charge of Chongqing home your Fuqiao foot bath:

person in charge: you say I know that he was to call me, because here I can not contact on the franchisee, we join the contract, all clearly written, self-financing, all claims debt does not have any relationship with our company. But we are saying for the protection of our company, I told him, I said how much money you said to me, say you put the card number to me, to fight over the money on the OK, she has not given We call that did not say how much.

reporters: that the franchisee to run, you can repay the consumer. And then talk to the other side franchisees to contact.

responsible person: We have been here the attitude is, I am also so they say, anyway, we first resolve the matter say, so I when contact with each other.

Reporter: Do you think Can the original store card posted an announcement, posted a notice to the original card is no refund, no consumption, let them how to contact you, do you think this is how.

Person in charge: so, here I want to ask the leadership of the company, I can not make the main. I also think I can, I ask our leaders.

Chongqing, the home of your rich overseas footbath promised to the consumer to resolve the problem, we are also awaiting their final outcome. Prepaid card spending to do the problems reported have been not a few in our program, why the franchise main running, always occur? Consumers are pre-paid broken heart how long to heal?