“Why buy a new Dell phone only 7 days will not charge?” public very fact that recently the 12,345 members of the public service hotline and the party newspaper hotline reflects the new Dell phone will not charge a week, and Jinan Dell customer service This problem belongs to the physical damage, not covered under warranty.

not charge went to repair from controversy

Ms. Zhang said, on January 15 this year, in the the Shanda Cyber ​​north side of Dell’s retail stores to buy a Dell mini5 inch phone. Use a week later, the very fact that the phone will not charge, will find the Dell retail stores selling mobile phones. Start a male employees gave me a new mobile phone “, the very fact that feel, the phone will not charge not a big problem, maybe the charger is broken, another charger should be able to solve, and for mobile phone also need to re-download and mobile information, so she asked the shop staff can carry out maintenance on the phone. “I heard that the repairs, they looked at the phone can not change, because the phone is charging port has been damaged.” Staff answer the very fact that very dissatisfied, “this phone, I spent a total of one week, no charge several electricity, incorrect use, how will artificially damaged it? “

The very fact that Dell mini5 inch phone belonging to charging port pin charging port, retail staff, said needle-shaped plug, charging port, and some fracture, distortion, mobile phone this situation belongs to the man-made damage, not three within the scope of the package “, not only can not be replaced with new machines, but not maintenance free. “When they asked me if I plug the power of backwards,” Ms. Zhang said, “this would not happen, because the power jack at the indicator arrow. Vulnerability of the power plug on this mobile phone design drawbacks. “On the day she would phone in your retail stores, waiting for the results of tests in the Dell sales departments.

able to repair suspected a problem with charging port

next day, Dell sales departments to the very fact reply: phone does not charge belong to the physical damage, not covered under warranty. Test results, this very fact that very dissatisfied: “your own testing departments, must be the same test results.”

then the very fact that will be Dell’s sales and after-sales department to make a complaint, and captured the photo of the Dell retail stores, they may see my picture, for fear that my complaint, so take the initiative to contact me. “followed by Retail The shop staff can pay maintenance for the very fact that mobile phone.

Dell retail store staff informed the very fact that recently, the phone has been repaired, can be removed. “I see a cell phone charging port replaced with an original like” This is the very fact that more definitive the Dell mini5-inch cell phone charging port design idea.

Dell’s response has not yet received such complaints

the dealer

Jinan Dell customer service person in charge, said in an interview with reporters on the matter “unclear”, but in questioning by reporters, said the very fact that the phone really stay in Jinan Dell dealer customer, the customer finds this problem belongs to the physical damage will not be free maintenance, after several rounds of negotiations, the mobile phone sales mobile phone has been taken away, self-maintenance for customers.

Dell National Customer Service staff for the very fact that mobile phones, customer service has not received such complaints have not heard complaints about Dell mini5 inch cell phone charging port.