National

the

“high-end means of micro-car” Mercedes-Benz SMART (data plan)

According to the economic voice of “world company” reported, two days before, the program reported more than one region of owner complaints Mercedes-Benz smart car in motion often suddenly turn off, and sometimes the brake failure, in addition to slow start, jitter phenomenon, there is a huge security risk.

However, Mercedes-Benz smart manufacturers face of consumer complaints, but always left unchecked, unmoved. 4S shops recognize the Mercedes-Benz smart does suddenly turn and brake failure, but more common in China, but said that this is the quality of gasoline, the quality of the car itself and there is no problem. Consumers in accordance with the requirements of the 4S shop after cleaning the throttle, these phenomena still occurs.

broadcast a lot of feedback and express their views on this matter:

one consumer said, turn off the oil problem? Tire bulge Do strange road do not you? But the car is in the urban areas, high-speed road running, road bad to where it? 20,000 3,2 10,005′ll be changing the brake pads, Mercedes-Benz car is really precious!

palmer

users free, in accordance with the requirements of the Mercedes-Benz, Chinese consumers want to buy smart, it is best to unite China’s oil market first purified oil quality must meet European standards, otherwise, can not buy a car. This is not a bit upside down heaven and earth? Is your car exports to China in the first, the oil market, not vice versa! The quality of our oil is not good, not an excuse for shirk responsibility! !

friends Liu Zhongwen teacher acclimatized introduction to the Chinese market, it should be for the adaptation detected, to avoid endangering public safety incidents. Not suitable for national conditions, should take the initiative in a timely manner to handle it, is the big brand Mercedes-Benz responsible performance. Should not be a passive consumer appeal rights in the court.

friends Lee super said, no joke, a little buffer for the smart brake failure, sedan can change hatchback, hatchback can change a car, a car can become what? Become a pancake?

friends steamed 77 said that smart of him to open his own similar problems. Including the engine light alarm, vehicle jitter. Then go to the 4S shop, let him change plus 93 oil. He also would like to know what is causing. Steamed 77, each to the 4S shop also pay the cost for parts cleaning.

for our program reports, the Chinese automotive quality network to give a reply. Mentioned two issues, first, the oil well may indeed exist, but also very high, but the owners have been in the petrochemical, oil plus 97 oil, still can not eliminate the problem; Second, the same oil environment, why is always a small part of the model a large area of ​​flame phenomena, not design flaws? Fox, 10, 408 11 years, the same reason being recalled over.

morning

, The Sound of the economy received a Mercedes-Benz (China), on the matter issued a statement to the . Reads as follows:

We understand that smart in a very few cases have appeared in the phenomenon of engine flameout, this phenomenon can be avoided by timely cleaning throttle. We are working with headquarters in close coordination to provide a reasonable solution as soon as possible to the affected consumers.

in a statement in front of the body of the Mercedes-Benz (China) public relations officer wrote: We attach great importance to this incident, but also hope that the programs continue to focus on at the same time, give us some time early next week to further progress. Mentioned the car in which Mercedes-Benz (China) statement of professional issues, such as cleaning the throttle.

Automotive industry experts in

Mr. Chen : this question should be specific look, this description is not very clear, what they mean to say this thing can be used to clean throttle. Surely not because the throttle is dirty, clean throttle throttle with some stolen goods, this will cause such as a net gas decrease, mainly affecting the unstable idle or if the vehicle in motion which then turn off the engine, affect the start, but the car has been good driving, turn off the engine in this is certainly not the throttle, so I think this statement is not very comprehensive.

for the Mercedes-Benz (China) on the matter sent to the statement, the former deputy secretary general of the China Consumers’ Association, said Wu Gaohan, the demands of consumers actually very simple, I hope Benz as soon as possible further to give consumers a satisfactory answer.

Wu Gaohan : consumers buying a car on two requirements, safe and reliable, the bad good repair. We note that vehicle safety, vehicle reliability, but can not return to normal through the maintenance, we think this is a more serious product quality problems, so even a very few should also get the full attention of the manufacturers to consumers a reasonable explanation, what is the problem? Why not in other countries out in China? Is to reduce the quality to enter the Chinese market car, or you do not understand the road, oil condition, air condition? No reasonable product design improvements on the car? No matter which one, the operator must take responsibility.

Commentator economic

the sound package, China said that the Mercedes-Benz (China), this response does not explain the problem, need to wait for further progress to the next step.

package China,

: of this statement, I understand it there is no release of any useful information to consumers, the statement just wrote, if the flame of their own money to wash section valve, turn off the reason not to mention the ultimate solution to the problem also need to continue to wait for the original words tactfully said once, for our consumers in fact did not help any busy, so I think this statement can be neglected.