Express package is damaged can be a priori executed after

A series of standards of

“courier service” May the online shopping express prior agreement by the buyer and the seller

the

“courier service” series of national standards will go into effect on May 1 this year, in the end is “a sign” or “a priori sign” a posteriori, the industry’s endless debate. National Postal Authority yesterday given a clear answer – because of parts vary.

ordinary

Express

the case may be “revenue” order “test”

in the previous industry standard regulations: acceptance without objection, the acceptance shall confirm receipt. refused to sign the acceptance should be marked on the courier waybill. “But how acceptance, express delivery companies and consumers have different understanding. Consumers that only turn express confirm parts intact in order to sign, so it should be a priori signed “; courier companies believe that companies are only responsible for posting and delivery, as long as the packaging is intact, As to the internal parts is not what users want, should users and businesses, has nothing to do with the enterprise, so should be “a sign, a posteriori. View is inconsistent, resulting in a lot of complaints and appeals incident.

implementation of the new standard has provisions, the user can require unpacking acceptance before signing. China National Institute of Standardization Research Associate Zeng Yi interpretation, specific operation, the recipient response to the packaging before you sign for acceptance, carefully check the packaging without damage, the weight did not decrease or no re-packaging the traces. If the packaging is intact, the recipient should sign to confirm. For packaging damage and other anomalies in the inner parts of the recipient should be the first acceptance and then sign the delivery member should be required. This means that the packaging damaged can be a sign and a posteriori, while for the packaging is damaged you will need “a priori sign.

online shopping Express

buyers and sellers should be agreed in advance

Currently online shopping Express has become the most important business express delivery company, this part is also the most prone to disputes. This part of the courier, the State Post Bureau, said in advance by the buyer and seller mutually agreed inspection order.

“online shopping, collecting money and other express mail service model is more complex, more stakeholders involved, can not simply uniform provisions for the ‘a priori sign’ or ‘sign-posteriori’, but according to courier service organizations and the agreement of the sender (business), the State Post Bureau said.

It is understood that the implementation of new regulations, courier companies in the acceptance of shipment, and the merchants agreed in advance, and posting in the end is “a priori sign” or “sign a posteriori. Because the sender is the owner of the express right to this agreement, the payment of the corresponding service fee; courier service organization accordingly agreed to provide delivery services. And businesses must be acceptance of the specific program allows the recipient to know in advance.

For example

Taobao business should be in single user, clearly inform the user of the express acceptance is executed after the “a priori” or “sign, a posteriori, to avoid delivery link, consumers and the delivery of staff dispute.

the

sign

permission may on behalf of receipt

Li Miss

consumers seldom in the office, the courier is generally placed in front of the property or the company to personally sign for difficult to express, like Miss Li, the situation is not uncommon. This new standard provisions: recipient I can not sign after the recipient (sender) to allow, by others to sign on behalf of.

collection, courier to verify the collection of identity and inform the collection of the collection responsibility. Express damage anomalies found in the acceptance process, the courier should be stated on the courier waybill, signed by the collection and courier.

courier in the absence of the recipient or sender agreed to sign to express to the others, including sending and receiving units, residential guard, which express lost and other courier companies to take full responsibility for. (Reporter Suman Li)

■

express constant speed city 24 hours delivery

for slow delivery courier “phenomenon, the new standard also express” speed “to make provision, city express need 24-hour service, domestic off-site courier within 72 hours of delivery. Six days in Hong Kong, Macao and Taiwan Express; Asia and North America express six working days; European Regional Express eight days; nine working days of the Oceania region express.

if the city three days, off-site seven days courier was not delivered, even if the delay. Delay compensation should be exempt from the additional costs of the service costs (excluding insured), due to delays in the direct value of the trim loss, compensation should be in accordance with the express lost or damaged. Zeng Yi, said: “This standard set is not very high, many companies provide same day up to the next morning up the next day and other products are much higher than the target.”