The existence of abnormal noise, jitter, power to stop the output, and Volkswagen DSG gearbox complaints storm from 2009 until today. Last week, Volkswagen Group, Volkswagen, Skoda, Audi, Seat brand announced, the quality of the production dual-clutch gearbox before December 31, 2012 will extend the warranty period to 10 years or 160,000 kilometers.
However, the extension of tenure a prerequisite for: vehicle maintenance and repair should be related to the Volkswagen dealer “. This a prerequisite for the interpretation of the mass of the Volkswagen Group (China), FAW – Volkswagen (including Audi), Shanghai Volkswagen (including Skoda) has given rise to differences.the
Volkswagen (China) said: vehicle out of warranty, the owner need only to do the maintenance of the DSG gearbox in the 4S shop; Shanghai Volkswagen and FAW – Volkswagen claimed: vehicle maintenance in the 4S shop, only can be extended warranty.
complaints related to the Volkswagen DSG transmission rate is high, plagued by domestic consumers. Volkswagen Group (China), Volkswagen (China) Sales Co., Ltd., Shanghai Volkswagen and FAW-Volkswagen Automobile Co., Ltd. jointly announced last week, will be produced before December 31, 2012 DQ200 (7 speed) and DQ250 (6 speed) dual-clutch gearbox warranty period extended to 10 years or 160,000 km (whichever comes first).According to statistics, the DSG gearbox extended warranty involving Volkswagen, Audi, Seat, Skoda four brands of twenty-four models, involving the number of vehicles will be more than one million units. The extended warranty policy is a unilateral decision made by the public, not to communicate with the State Administration of Quality Supervision, Inspection and Quarantine. DSG gearbox produced after December 31 this year will be taken by the warranty policy, has not yet announced.
need 4S shop maintenance gearbox to extended warranty
the public on May 23 issued a statement saying: Volkswagen DQ200 (7 speed) double-clutch gearbox in the most recent period due to the Chinese consumers apologize for the inconvenience. Statement after the release of Volkswagen (China) Head of Public Relations added in an interview: the user should be strictly in accordance with maintenance manual requirement to use their own vehicles, vehicle maintenance and repair should be related to the Volkswagen dealer This is a prerequisite to obtain warranty service.the
This prerequisite quickly angered consumers and the media. As the consumer needs in the 4S shop maintenance in order to enjoy the DSG’s extended warranty service, consumers keep a car costs will increase. In the investigation initiated by the K-car network, the extension of more than 85% of the users of the public policy is not satisfied. Friends believe that the 4S shop maintenance on suspicion of “bundling” is the kidnapping of consumer behavior.
In this regard, the general public May 25 issued a separate statement, saying that only involve vehicles DSG dual clutch gearbox in the warranty period must be in accordance with the relevant requirements of the 4S shop for maintenance, the relevant requirements in the owner manual. Volkswagen official said the vehicle over the warranty period, the DSG gearbox in the extended 10-year / 160,000 km warranty period, where vehicle maintenance is the freedom of owners.
It is reported that, DQ200 not require any maintenance, the DQ250 you need to replace the gearbox oil and filter every 60,000 km. Consumers gearbox maintenance 4S shop, 4S shop would have a vehicle maintenance records.
extended warranty premise
Volkswagen China, North and South of the public vary
400 customer service phone
However, reporters call yesterday afternoon, the FAW – Volkswagen and Shanghai Volkswagen’s VW brand, the Audi brand and the dealer, the customer service staff are told “is currently receiving the notice regardless of the vehicle within the warranty period, must be done in the 4S shop vehicle maintenance in order to enjoy the extended warranty “. Shanghai Volkswagen revealed a in Beijing, dealers, manufacturers received notice in the 4S shop to do the maintenance of the vehicle.
reporters on the matter immediately to connect Volkswagen (China) Investment Co., Ltd. Public Relations Director of the Ministry of Information and Communications Yangmei. She said: Volkswagen (China) has been consultation with the FAW – Volkswagen and Shanghai Volkswagen factory after-sales department, the vehicle beyond the warranty models only need to 4S shop to do the maintenance of the DSG gearbox can.
Yangmei, said: “As for the joint venture company and its dealers to how perform a process. Volkswagen (China) will be in consultation with the joint venture company immediately to resolve the problem as soon as possible, but the 4S shop, they certainly willing owners to the shop to do the maintenance of the vehicle. “
At present, only some of the owners involved in the extended warranty received related text messages.
▲ The most expensive models of the extended warranty is the Audi TT
the storm caused
Volkswagen DSG gearbox failure message appear one after another starting in 2009
. Before the opening of the 2010 Beijing Auto Show, Volkswagen announced the extension of the FAW – Volkswagen models MAGOTAN DSG gearbox warranty to 4 years / 150,000 km. Since then, this warranty policy is continued until all of the Volkswagen brand DSG gearbox products.
from the end of last year, the DSG gearbox complaints is a major problem. Some owners to reflect the vehicles in the existence of the shift irregularity, serious or even power interruption, “death flashes”.English of
DSG gearbox is “DirectShiftGearbox be interpreted as a direct shift transmission. This gearbox has two input shaft. Six-speed DSG, for example, two input shaft control 3, 5 and reverse gear clutch and 2, 4, 6 and neutral clutch drive.when driving in city traffic jam state, the two clutch plates of the DSG gearbox is a long time in the engagement state, the resulting mechanical friction clutch temperature rise, the need for cooling. Gearbox gearbox oil temperature sensor and control unit within the temperature sensor will have the oil temperature sensor, control unit according to the oil temperature decreases the output torque of the engine or stop oil supply to the clutch. The latter will make the clutch in the off position, then power will be interrupted.
In addition, electronic 6-speed DSG gearbox – hydraulic control unit including solenoid valves, pressure regulators. When the solenoid valve fails, the solenoid valve in the idle position, can not be hydraulic activation, there will be a shift error, and even the vehicles there is a risk of stalling. When the pressure regulator fails, the transmission gear can not be achieved, there will be failure on the instrument cluster display.
6-speed DSG gearbox wet dual-clutch gearbox, gearbox oil would be the cooling of the clutch plate. The gearbox Shangqie these many problems, not to mention 7-speed DSG gearbox dry dual-clutch design.the
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